Privacy Policy

1. Introduction

Lakeview Chiropractic (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, lakeviewchiropractic.ca, and in connection with the chiropractic services we provide at our clinic.

We comply with Alberta's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Health information collected in the course of providing care is also governed by applicable professional and regulatory obligations.

By using this website or providing information to our clinic, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

a) Information You Provide Directly

• Contact information - name, phone number, email address, and mailing address provided when you contact us, book an appointment, or submit an online form.
• Health and clinical information - health history, symptoms, treatment records, and other information collected as part of your chiropractic care.
• New patient intake information - details submitted through our new patient form, including date of birth, health concerns, and insurance information where applicable.

b) Information Collected Automatically

• Usage data - pages visited, time spent on the site, referring URLs, and browser or device type, collected through web analytics tools (such as Google Analytics).
• Cookies and similar technologies - small data files stored on your device that help us understand site usage and improve your experience. See Section 7 for more detail.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage appointments.
• Provide chiropractic assessments, treatments, and follow-up care.
• Communicate with you about your health care and appointment reminders.
• Process new patient intake submissions and respond to enquiries.
• Improve the content, functionality, and user experience of our website.
• Comply with legal, regulatory, and professional obligations.
• Send occasional clinic updates or health information where you have consented to receive such communications.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• With your consent - for example, when sharing records with another healthcare provider at your direction.
• Service providers - third-party vendors who assist us in operating our website or clinic (e.g., appointment scheduling software, email platforms), subject to confidentiality agreements and restricted to the minimum information necessary.
• Legal and regulatory requirements - where disclosure is required by law, court order, or a regulatory body with authority over our profession.
• Safety - where we believe disclosure is necessary to protect the health or safety of an individual.

5. Retention of Information

Clinical and health records are retained in accordance with the requirements of the College of Chiropractors of Alberta and applicable provincial legislation. We retain website enquiry and contact information only as long as necessary to fulfill the purpose for which it was collected, after which it is securely deleted or anonymized.

6. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Clinical records are stored securely and access is limited to authorized staff directly involved in your care.

No method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to analyse site traffic and usage patterns. We use Google Analytics to collect aggregate, anonymized information about how visitors interact with our site. This data does not identify you personally.

You can instruct your browser to refuse all cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function as intended. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Facebook, or Instagram). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Under applicable Canadian privacy legislation, you have the right to:

• Access - request access to the personal information we hold about you.
• Correction - request that inaccurate or incomplete information be corrected.
• Withdrawal of consent - withdraw consent to our use of your information where processing is based on consent, subject to legal or contractual restrictions.
• Complaint - file a complaint with the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information in Section 11 below.

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 14 through this website without verifiable parental consent. Clinical information for minor patients is collected only in the context of providing care, with consent obtained from a parent or guardian as required.

11. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy-related request, please contact us:

We will respond to privacy-related requests within 30 days of receipt, as required by applicable legislation.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.